Effective Communication 1
The heart of all businesses, and personal relationships, is communication. When communication breaks down, easy things become hard. In this course, we’ll identify the different types of communication and how each one affects the working environment. Participants will gain a better of understanding of how to recognize non-verbal cues and realize common misperceptions.
- Defining and utilizing assertive communication
- Examining common communication scenarios
- Improving listening skills
- Understanding the importance of nonverbal communication
Effective Communication 2
In this course, we continue our discussion through effective communication and explore more scenarios when it’s tough to know exactly what to do. We’ll also look at communication through email and text messages, and improving one on one communication when providing feedback.
- Effective feedback
- Resolving conflict
- Utilizing email appropriately
- Improving communication in meetings
- Demonstrating appreciation and the power of praise
Conflict Resolution
Almost everyone avoids conflict at some point in their interpersonal interactions. In this training we will find out why we avoid conflict and what happens when we do. We then explore strategies for how to have healthy conflict, and welcome discussions that will solve problems and build trust and respect.
- Signs you avoid conflict
- Defining healthy conflict
- How to debate a topic well (critique)
- Negative effects of poor conflict
- Healthy conflict examples and practice
Employee to Leader: What does it take?
Promotions are exciting but can create some uncomfortable scenarios when you go from being “one of the crew”, to the one in charge. Do you have what it takes? In this course, we’ll look at what happens when your peers become your subordinates and how to navigate the pitfalls of maintaining professional, yet friendly boundaries. We’ll examine the most common reasons new leaders struggle, as well as strategies for ensuring a successful transition.
- Examining the biggest challenges of being in a leadership role
- Avoiding micromanaging
- Fraternizing and the perception of favoritism
- Opposition from former peers
- Common communication challenges for new leaders
- Performance management and teamwork
- Exploring your areas for improvement
- Time and stress management
Creating a Positive Company Culture
What is company culture? How does culture affect teamwork? Morale? Can I personally impact company culture? Can we change company culture? We look at these questions and more in this training. You have a role in the culture. Will it be positive or negative?
Topics we will cover:
- Defining company culture
- Healthy and unhealthy company cultures
- An examination of your company culture
- My role in shaping the culture
- Company culture during a period of change
- Effective communication during a period of change
- Company culture and morale
- Internal customer service
Intro to Strategic Leadership: Know Yourself
The first step to becoming a great leader is to know your own personal strengths and areas for improvement. In this class we will use the DiSC. Once our preferences are identified, we’ll then look at how these can manifest into great strengths and also “blind spots” in our ability to communicate and lead effectively.
- DiSC overview
- Exploring your type
- Identifying personal strengths and areas for improvement
- Developing a communication action plan
- Seeking feedback from others
Leadership Isn’t Rocket Science
Grant’s book Leadership Isn’t Rocket Science provides several focusing on how to simplify the leadership process. The simple, timeless leadership strategies cut through corporate bureaucracy and jargon to get to the solid fundamentals that get results. *This course is taught as an overview and introduction but may also be broken down into more in-depth training. Exploring the following categories:
- Simple Leadership Strategies
- Simple Communication Strategies
- Simple Business Strategies
- Simple Human Resource Strategies
- Simple Motivational Strategies